Shipping Policy
At tohyy.com, we strive to ensure that your order is delivered in a timely and safe manner. Below, you will find all the necessary information about our shipping process, including timeframes, costs, and handling procedures.
1. Order Processing
1.1 Processing Time
All orders are processed within 2-8 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive an email notification once your order has been dispatched.
1.2 Order Verification
Please make sure your shipping address and contact information are accurate to avoid any delays in processing your order. We are not responsible for shipping delays due to incorrect information provided at checkout.
2. Shipping Costs
2.1 Free Shipping
We offer free shipping on all orders within [Your Shipping Zones or Countries]. There are no additional costs for standard shipping.
2.2 Express Shipping
If you require faster delivery, we offer express shipping at an additional cost. Express shipping costs will be calculated and displayed at checkout. The delivery time for express shipping varies depending on your location but typically takes between 1-3 business days.
3. Delivery Times
3.1 Standard Shipping
Delivery times vary depending on your location. Typically, orders will be delivered within 7-15 business days after they are shipped. Please note that these are estimated times, and actual delivery may vary.
3.2 International Shipping
For orders outside of [Your Country], international shipping times may vary depending on customs processing and the destination country. You will be responsible for any applicable duties or taxes for international shipments.
4. Shipping Confirmation and Tracking
4.1 Order Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to track your package’s journey to your delivery address.
4.2 Tracking Your Order
You can use the tracking number provided in your shipping confirmation email to check the status of your delivery. If you do not receive a tracking number or have trouble tracking your package, please contact us at Contact@tohyy.com.
5. Delivery Issues
5.1 Delayed or Lost Shipments
If your shipment is delayed or lost, please contact our customer service team at Contact@tohyy.com. We will work with the carrier to resolve the issue and keep you informed throughout the process.
5.2 Missed Deliveries
If a delivery attempt is made but the package is undeliverable (e.g., no one is available to accept the package), the carrier may leave a notice with instructions on how to retrieve your package or schedule another delivery attempt.
5.3 Wrong Address
We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize there was a mistake with the shipping information after placing your order, please contact us immediately at Contact@tohyy.com.
6. International Shipping
6.1 Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These fees are the responsibility of the recipient and are not included in the purchase or shipping costs at checkout.
6.2 Customs Delays
Please note that international shipments may be delayed due to customs processing, which is outside of our control. We cannot expedite customs procedures, but we will assist where possible to ensure a smooth process.
7. Damaged or Missing Products
7.1 Damaged Products
If your order arrives damaged, please contact us immediately at Contact@tohyy.com with photos of the damaged items and packaging. We will assess the damage and, if necessary, arrange for a replacement or refund.
7.2 Missing Products
If you receive your package and an item is missing, please contact us as soon as possible at Contact@tohyy.com. We will investigate the issue and send you the missing product or offer a refund.
8. Changes to this Policy
We may update this Shipping Policy from time to time in order to reflect changes to our services or for operational, legal, or regulatory reasons. Any changes will be posted on this page, so please review it periodically.
For any questions or concerns about your order or shipping process, please feel free to reach out to us at Contact@tohyy.com. We’re here to help!