Terms and Conditions
Welcome to tohyy.com!
Thank you for visiting our website. By accessing or using tohyy.com, you agree to comply with and be bound by the following terms and conditions, which, together with our privacy policy, govern the relationship between you and tohyy.com in relation to this website and the products you purchase from us.
If you do not agree with any part of these terms, please do not use our website.
1. General Terms
1.1 Website Owner:
tohyy.com is owned and operated by TOHYY, located at 112 Herbert Ave, Poole BH12 4HU, United Kingdom. Throughout these terms, “we”, “us”, or “our” refers to TOHYY.
1.2 Changes to Terms:
We may revise these terms and conditions at any time by updating this page. You should check this page periodically to ensure you are happy with any changes.
2. Product Information
2.1 Products:
We sell a range of wood-related products, which can include furniture, decor, accessories, and other wood-crafted items. Every effort is made to ensure that the products we feature on the site are accurately described and presented with appropriate images. However, we cannot guarantee that your monitor’s display of any color will be entirely accurate.
2.2 Availability:
All products are subject to availability. If any item you have ordered is out of stock, we will notify you as soon as possible and provide alternatives or issue a refund.
3. Orders and Pricing
3.1 Order Process:
To place an order on tohyy.com, simply add your selected items to your cart and proceed to checkout. You will need to provide your contact details, shipping information, and payment method.
3.2 Order Confirmation:
Once your order has been placed, you will receive an email confirming that we have received it. Please check your email and contact us if any details are incorrect.
3.3 Pricing:
All prices listed on our website are in [Your Currency] and include any applicable taxes. We reserve the right to change prices at any time without prior notice, but these changes will not affect orders that have already been placed.
4. Payment
4.1 Payment Method:
We currently accept Cash on Delivery (COD) as the only payment option. This means that you will pay for your order when it is delivered to you. Please ensure you have the correct amount available at the time of delivery.
4.2 Payment Security:
While we do not process payments directly on the website (as we use COD), we recommend taking appropriate precautions to safeguard your payment details and personal information.
5. Shipping and Delivery
5.1 Shipping Time:
We aim to process and ship all orders within 2-8 business days. Delivery times can vary depending on your location and other factors beyond our control.
5.2 Shipping Fees:
Shipping fees, if any, will be clearly stated during the checkout process.
5.3 Delivery Issues:
If there is a delay or problem with your delivery, please contact us at Contact@tohyy.com. We will do our best to resolve the issue as quickly as possible.
6. Return and Refund Policy
6.1 Return Eligibility:
If for any reason you are not satisfied with your purchase, you may return it within 30 business days of delivery. To be eligible for a return, the product must be in the same condition that you received it, unused, and in its original packaging.
6.2 How to Return an Item:
To return an item, please contact us at Contact@tohyy.com with your order number and details of the product you wish to return. We will provide instructions on how to proceed with the return.
6.3 Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
6.4 Non-Refundable Items:
Custom-made or personalized items are not eligible for returns or refunds unless they arrive damaged or defective.
7. Intellectual Property
7.1 Ownership:
All content on this website, including images, logos, text, and designs, is owned by tohyy.com or its content suppliers. You may not reproduce, distribute, or otherwise use any of this content without our explicit permission.
8. Limitation of Liability
8.1 General Disclaimer:
While we strive to provide accurate and up-to-date information on tohyy.com, we make no guarantees regarding the accuracy, reliability, or completeness of any information, products, or services provided.
8.2 Liability Limit:
We are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products or website, including, but not limited to, loss of profits, business, or data.